#81

Spoke with Virgin Media today and they are sending an engineer over Friday evening.

I don't hold my hopes up though, this shit I had to go through with people that don't have a clue on the phone was unbelievable. 

#82

So no games for you on Friday potentially?

Me and mark joined forces on another server last night so I could give him the crap I have collected and interestingly I got punted from that after a while. That said my net was a bit wank yesterday so I am hoping that it was a problem my end.

#83

Now that is interesting. What about mark? Did he fare the same? Was it about the same as my server or was it worse?

#84

I would say it was slightly better than yours i only got punted three times but that my have been my connection.

Yes TCT for the help last night Greg i did a couple or Torp runs last night.  I got the station license got the Sentinal frame and beefed up my ship quite a bit as i was getting humped near the station and i now have 15 mill in the bank for the next run is nice

I want to transfer some stuff to my fighter got a couple of nice guns for it so if i move him over to Pearl can we trade again when you are next on Greg? 

#85

I think Mark was ok. We were not on it for all that long really so I couldn’t really make a reasonable comparison.

#86

Well either way my connection hasn't improved. And the Virgin tech support via phone and forums are frelling clueless.

I ended up asking to speak to the guys manager as he was talking bollocks. When I finally got through she had nothing what-so-ever to say and just booked a technician to come and take a look.

Fat lot of good that's gonna do!

Anyway, I urge you to check out my ever-growing report here. I certainly have thrown a lot of shit their way - without so much as an acknowledgement yet.

#87

Wow not even a reply that is shit.

#88

I know - I have to deal with these broadband people often when problems arise at work - being as we have 3 different ISP's here - and this just takes the biscuit.

Its frelling awful the way they treat paying, loyal customers. Everyone in the call center has no idea what they are talking about. Hell, they can barely speak English let alone perform fault diagnosis.

I am not a happy bunny with them at the moment.

#89

For all the help they have given you it may as well be a personal diary. Based on this I would leave even if they do fix the problem.

#90

I have been thinking the same thing myself. I will see how it goes Friday anyway - it would be nice to speak with someone that actually knows what they are doing first.

Plusnet do seem to be the ones to go for as well.

#91

I did this, especially for Virgin - it contains all my logs and screenshots, and will be ongoing, every 60 minutes.

#92

What are the .PP2 files for?

#93

They are the results files (logs), but I have just disabled them from viewing as I need to be at my server to alter permissions for the folder to download them... so just images are shown now ATM.

#94

From Virgin:

I have gone over and over your account with a fine tooth comb. I am unable to find any area faults, no utilisation, no SNR issues on your line and no time-outs on your hub. In your account I can see the technician booking. I know it seems futile but when you exhaust all in house diagnostics, the only step we can take next is to send you an engineer.

I think perhaps it would be best to amend your booking to a senior technician if possible and I could liaise with him to ensure he gets to the bottom of the issue for you.

Let me know if this is OK with you.

#95

Bollocks to that, you want a Jedi master technician.

#96

No it will be good you can teach the techician on how to do his job Greg

#97

We shall see... I myself, would love a Breadeye Master to visit. Just imagine the conversation!

#98

It would involve yackage, darage, lots of thank-you-cheers-tarage, fighting with bread and the wearing of bras.

#99

So, a very normal day then.

#100

Hmmmm. Performed some more tests with results that simply don't add up:

PingTest



SpeedTest

ThinkBroadband Monitor

...all 3 of the above are showing spot on perfect connections. Yet my traceroutes are still awful. WTF is going on!!!???

Last edited 29 Sep 2013 at 11:16.